Privacy Policy

Effective Date: July 14, 2025
Company Name: Softoholic
Website: www.softoholic.com
Jurisdiction: United Kingdom

At Softoholic, we are committed to safeguarding your privacy and handling your personal information in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK laws.

This Privacy Policy explains how we collect, use, and protect your data when you use our website and services. Our services are open and accessible to users globally, regardless of location, age, or industry.

Information We Collect

We collect the following types of information:

a.Personal Information

• Full name
• Email address
• Phone number
• Company name
• Billing and payment information (if applicable)

 b.Non-Personal Information

• IP address
• Device and browser information
• Referrer URL
• Pages visited, actions taken, and time spent on our site

c.Cookies & Similar Technologies

We use cookies and similar tracking technologies to improve site performance, personalise content, and analyse traffic. You can manage your cookie preferences in your browser settings.

 Legal Basis for Processing

Under UK GDPR, our lawful bases for collecting and processing your information include:

• Consent: When you give us permission (e.g. opting into newsletters).
• Contractual Obligation: When processing is necessary to fulfil a service contract.
• Legal Obligation: For compliance with applicable laws.
• Legitimate Interests: To operate, improve, and protect our services.

How We Use Your Information

Your data may be used to:

• Respond to inquiries and support requests
• Deliver products and services you request
• Improve our website and marketing efforts
• Provide you with personalised recommendations
• Comply with regulatory obligations
• Communicate updates, promotions, and newsletters (if opted-in)

We always aim to use your information in a way that is fair, lawful, and transparent.

Who We Share Your Information With

We do not sell your personal information. Your data may be shared:

• With trusted service providers for hosting, analytics, and communications
• With regulatory or legal authorities when required by law
• In the event of a merger, acquisition, or business transfer

All third parties are required to follow strict data processing agreements to ensure data protection and confidentiality.

Data Security

We take your data seriously and protect it using:

• Secure servers and SSL encryption
• Access control and role-based restrictions
• Regular monitoring and audits
• Secure data storage solutions within the UK or GDPR-compliant countries

Your Rights Under UK GDPR

You have the following rights with respect to your personal data:

• Right to access your personal data
• Right to rectification of incorrect or incomplete data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: company@softoholic.com

International Users

Although we are based in the UK, our services are available globally. By using our site from outside the UK, you acknowledge and agree that your information may be transferred, stored, and processed in the UK or other jurisdictions as needed.

Email & Marketing Communications

If you subscribe to our updates or promotions, you may opt out at any time via the unsubscribe link in our emails or by contacting us directly. We comply with the Privacy and Electronic Communications Regulations (PECR).

 Third-Party Websites

Our site may include links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before sharing your information.

 Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect data from minors. If we learn that we have collected such data, we will delete it promptly.

 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in laws or our practices. Updates will be posted on this page with a revised effective date. Please review it regularly.

Contact Us

If you have questions or concerns about your privacy or this policy, contact us:

Email: company@softoholic.com
Phone: +44 7301 751365
Address: 460 Bordesly Grn, B9 5NS, Birmingham, United Kingdom

© 2025 Softoholic. All rights reserved. Privacy matters to us.